Our orders are shipped via UPS and DHL. Anything in stock will ship within 7 business days except for rugs which will ship within 10 business days. Many of our products are made to order. Please refer to the INFO section of aimeewilder.com to find lead time information by product category and material. Please reach out to email@example.com if you are unsure about the lead time for a specific product. Aimée Wilder is not liable for any delays. Lead times listed are estimates and from time to time delays occur due to reasons beyond our control including but not limited to manufacturing issues, factory closure, faulty goods upon inspection, and damaged goods in transit resulting in longer than specified lead times. If you feel your order is delayed and outside of the estimated lead time, please reach out to us by email to firstname.lastname@example.org.
Orders placed during the weekend will be processed on Monday unless there is a holiday. Most tracking numbers and shipment confirmations will be sent at the end of the business day that the order is shipped, but occasionally they do not come in directly to us first.
The charged shipping rates are general estimates, and we may reach out to you if the shipping is inaccurate or has not been applied to your order. We try to provide the best shipping rates possible based on the weight and location of your order. Your order may be subject to a charge for the difference in estimated versus actual shipping rates. Please email if there is a concern about the shipping rate you see for an item or to verify charges in advance.
Rush orders are available for an additional fee. For rush orders and product specific lead times, please email email@example.com.
Yes! We ship with multiple international shipping companies. It is to our discretion which company is used for each order. Please email firstname.lastname@example.org for a shipping quote based on your order and location and a custom checkout link.
Our bespoke products are meant to be enjoyed in the home for years to come, so due to the handmade nature, they are final sale and non-returnable.
Only returns due to manufacturing defects are available for the replacement of identical intact goods. Due to the handmade nature of our products slight variations in color and design should be expected. We must be notified of all manufacturing defects within 14 days of receiving your order via email with clear photos, so we can troubleshoot for you. Please reference the details within the INFO section and 'Measuring & Installation' page of aimeewilder.com before any installation takes place and follow our instructions exactly. We are not responsible for goods suspected to be defective due to poor installation or application.
Please email to email@example.com if you believe your order is defective.
All on sale items and items purchased with a discount code during a sale are final and non-refundable. Sale orders must come through the online store to qualify for the discounted rate. Samples are available for purchase in our online store on the respective product pages, however sale stock is limited to available sale inventory. Please refer to our 'Measuring & Installation' instructions for wallpaper calculations prior to reaching out with any questions via email only. Trade and wholesale discounts can not be combined with sale items.