Terms & Conditions
Terms & Conditions that apply to the sale and distribution of Aimée Wilder products are listed below.
Unless the context requires otherwise the following words shall have the following meanings: "Customer" means the person who views this website and/or purchases Aimée Wilder products. "Contract" means the contract between the Aimée Wilder and the Customer. "Products" means the goods ordered by the Customer. Aimée Wilder reserves the right to amend these Terms & Conditions from time to time.
Samples will be sent by USPS, without tracking. Wallpaper and fabric may vary in color from that seen on your monitor.
Payment must be received from the customer in full before despatch of orders, unless otherwise agreed with Aimée Wilder.
All wallpaper is hand-printed and made to order. Many of our products are available for dispatch within 1 – 2 weeks of the order date. Some of our designs have longer lead times—please reference individual product pages for any notes. In the case of a delay, the Customer will be notified via email. Please email firstname.lastname@example.org if delivery of your order is urgent.
Delivery charges will be added to the Customer's order total at checkout. Delivery will normally be by post or courier. Delivery on all orders is Ex-Works. If there is any shortage in delivery or damage to goods in transit, this should be notified to Aimée Wilder within 48 hours of delivery. The Products will be delivered to the address provided by the Customer and the Customer must ensure that address details which they provide are accurate. Aimée Wilder cannot be held responsible for lost working time or any associated costs in the unlikely event of adelivery being delayed, incorrect, damaged or faulty.
Returns are limited to damaged or faulty goods. Returns must be pre-communicated and confirmed by Aimée Wilder via email, using the contact form on our website. Returns items must be received back within 28 days of the item shipping to the Customer.
For wallpaper, due to the custom and made to order nature of most of our products all orders are final sale. No goods can be returned without prior arrangement. Refunds are strictly limited to the replacement of faulty wallpaper. It is the Customer's responsibility to check the order upon receipt to confirm the shipment arrived complete and intact. Please note: The Customer should check all wallpaper products for faults before and during hanging. The Customer should only hang 3 drops before reporting a fault and should contact Aimee Wilder immediately if a fault is found. Please report any issues within 2 weeks of delivery. Any returned item that is received by us more than 28 days after the date of purchase will not be accepted and will be returned to you.
Sale of Goods
All Products are believed by Aimée Wilder to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to Aimée Wilder immediately as it is discovered. Hanging instructions will be provided with the Products. All technical information in response to enquiry is given by Aimée Wilder in good faith. It will ultimately be for the Customer to satisfy themselves as to the suitability of the product having regard to their own particular situation and upon site conditions that are unknown to Aimée Wilder. The liability of Aimée Wilder will not exceed the value of the products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.
Please note that there is a $150 set up fee for all vinyl orders as well as custom coloring. A minimum of 10 rolls is required per color for each custom order.
We recommend that a professional experienced in paper hanging install all wallpaper. We will not be held responsible for improperly hung paper. We recommend a good quality, clear, premixed vinyl adhesive, such as Roman Adhesive PRO-880 or premixed Vinyl paste available from most Home Depots for most installations. Please contact us for additional recommendations regarding specific hanging situations.
For best results in cleaning your wallpaper, simply wipe with a cloth slightly dampened with water only.
Your Local Laws
The Customer is responsible for any customs duties and/or taxes levied at the point of entry into the destination country. Aimée Wilder accepts no responsibility for any delay in clearing the products at customs.
All design, text, graphics, and the selection, alteration and arrangement of the aforesaid elements are the copyright of Aimée Wilder.
Any contract between Aimée Wilder and the Customer will be governed and construed according to New York Law and each party hereby submits to the jurisdiction of the New York Courts.